Refund Policy
3.1 Introduction
At SRI RAMACHANDRA INSTITUTE OF HIGHER EDUCATION & RESEARCH (Deemed to be University)., we strive to ensure a smooth and transparent refund process for fees paid through our online payment system powered by Razorpay. This Refund Policy outlines the conditions and procedures for requesting refunds.
3.2 Eligibility for Refunds
Refunds may be granted under the following circumstances:
- Program Withdrawal: If a student withdraws from a program within the specified timeframe.
- Duplicate Payments: In cases of accidental duplicate transactions.
- Program Cancellation: If the university cancels a program before commencement.
- Course Non-Availability: If a course is unavailable or significantly altered.
3.3 Non-Refundable Fees
Certain fees are non-refundable, including but not limited to:
- Application Fees: Fees paid for application processing.
- Administrative Fees: Fees associated with processing payments.
- Late Fees: Charges incurred due to late payment of fees.
- Miscellaneous Fees: Any other fees explicitly stated as non-refundable.
3.4 Refund Amounts
- Full Refund: Applicable in cases such as program cancellation or duplicate payments.
- Partial Refund: Based on the time of withdrawal and the specific fee structure. For example, withdrawing within 30 days may qualify for a 75% refund, while withdrawals after 30 days may only be eligible for a 50% refund.
3.5 Refund Process
- Request Submission:
- Form: Complete the Refund Request Form available on our website.
- Documentation: Provide necessary documentation, such as proof of payment, reason for refund, and any relevant correspondence.
- Review Period:
The university will review the refund request within [Specify Timeframe, e.g., 10 business days].
- Approval and Processing:
- Upon approval, the refund will be processed through Razorpay to the original payment method.
- Users will receive a confirmation email once the refund has been initiated.
- Timeline:
Refunds may take up to [Specify Timeframe, e.g., 7-10 business days] to reflect in the user’s account, depending on the payment method and banking processes.
3.6 Conditions for Refund
Refunds are subject to the following conditions:
- Non-Compliance: Failure to comply with university regulations or policies.
- Misuse of Funds: Any fraudulent or unauthorized use of the payment system.
- Non-Eligibility: Requests that do not fall under the eligible categories as outlined in Section 3.2.
3.7 Cancellation of Refund Requests
The university reserves the right to cancel refund requests if:
- False Information: Provided information is found to be false or misleading.
- Non-Compliance: Requests do not comply with the stated Refund Policy.
3.8 Refund Disputes
In case of disputes regarding refunds:
- Initial Resolution: Users should contact our support team at [email protected] for resolution.
- Escalation: If unresolved, disputes may be escalated to the university’s administrative office or legal team.
3.9 Changes to the Refund Policy
SRI RAMACHANDRA INSTITUTE OF HIGHER EDUCATION & RESEARCH (Deemed to be University). reserves the right to modify this Refund Policy at any time. Any changes will be communicated through official channels, and continued use of the payment system constitutes acceptance of the updated policy.
3.10 Contact Information
For any refund-related queries or assistance, please contact: